Frequently Asked Questions
1. Shipping & Delivery
1.1 Does CLOVER JEWELLERY ship internationally?
Yes we do ship internationally. But we can’t ship to countries currently restricted to the UN economic sanctions. Hard-to-reach destinations will cause the higher shipping cost and the longer transit time.
1.2 What’s the shipping cost?
CLOVER JEWELLERY has opened two warehouses: CN and HK. You can enjoy our FREE SHIPPING service. For larger or urgent orders, customers are welcome to choose faster delivery of products for a nominal upgrade fee to cover cost.
The shipping cost paid in advance is generally calculated based on the shipping method, destination country and the gross weight. To find out how much it would cost to ship to your location, add the items to your cart and calculate shipping upon checkout.
1.3 Will I be charged customs and import taxes?
All customs and import taxes are calculated and charged once the parcel reaches its destination country. These charges must be paid by the recipient.
Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary widely from one country to another.
1.4 How long should I wait for getting my order?
Generally speaking, all orders will be dispatched within 24-48 hours (Mon-Fri). When the items were out of our UK stock and need replenish or have to dispatch from other warehouse like Germany, HK, it will be pending for several days. You can choose to wait or refund as you like.
The shipping transit time is as follows:
Free Shipping: about 10-35 working days for UK，US，EU, Asia，RU.
Express: about 7-14 working days for UK，US，EU, Asia，RU.
1.5 How can I track my order?
After you’ve placed your order, we process and ship your package within 24-48 hours (Mon-Fri). You will receive an Order Delivered Email when your order has been picked up or delivered to your chosen shipping carrier.
For Royal Mail standard, there are no tracking No., for other shipment with tracking No., you can go to the official website to track.
2. Warranty & Returns
2.1 Are products guaranteed? Is there a warranty?
Yes, product quality is our top priority. The warranty covers only manufacturer defects. It does not cover damage caused by accidents, misuse or other external causes.
Please ensure you keep your email receipt with your invoice number as proof of purchase. To submit a warranty claim, please contact us for details.
2.2 Can products be returned back for refund or replacement?
Yes. Please contact our support staff first.
We strive to ensure you have all the facts and information before you purchase. If however, you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a refund or exchange for store credit after we have received the items from you. To ship the items back to us, please contact us for details.
The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. Shopping & Payment
3.1 How do I pay for my order?
We only accept Paypal payment by now. Don’t worry as you can pay for items in your shopping cart use Visa, MasterCard, Discover, and American Express with PayPal. Either a credit or debit card without any extra charges!
If you want to use other payment method, please feel free to contact slaes@CLOVER JEWELLERY.com for further instructions.
We take security very seriously and your details will be safe with us.
3.2 Which currency can I use?
US Dollar, Euro, British Pound, Australian Dollar, and Canadian Dollar are all acceptable.
4. Account Manage
4.1 I cannot seem to log into my account. What do I do?
Please follow these steps:
a) Check your login details, such as username and your password. Your login username is your email address that you used for registration.
b) Ensure that cookies from www.CLOVER JEWELLERY.com are accepted in your web browser (Internet Explorer, Firefox, Chrome or other)
c) If nothing works; please feel free to contact [email protected] , our customer service will reply you within 1 business day.
4.2 I forgot my password, I tried to reset it and it still doesn’t work.
Please click the “forget your password” option, and you will receive the new password by email. The password will go to the account that you registered with. Please also double check you spam folder in case the email is not in the inbox. If this still doesn’t work, please contact our service@CloverJewellery.com and we will manually reset it for you.
4.3 Can I cancel my account?
Yes. You can cancel your account at any time.
For other questions, you can contact us from here.